Pangaro Global Training (www.pangarotraining.com) is a catalog of training videos that is initially focused on law enforcement professionals. The website is modeled after common video rental services (e.g., Redbox, Netflix, Amazon, iTunes). Visitors to the website can browse video listings a variety of ways, create an account, rent videos, and receive a certificate of completion (as appropriate). In addition, Pangaro Global Training staff can manage the site via Administration Center.

This specfication starts with the public side of the site.

Video Catalog

The video catalog can be browsed by the general public, including un-authenticated users, and displays an image and title for each video. Videos can be one of two types:

• Public - Can be rented by anyone
• Professional - Can only be rented by validated law enforcement

Video Details

After clicking a specifc video title, visitors see the video details page that includes:

• Trailer Video - A brief video that give a glimpse of the full training video. Designed to promote the training video. All trailers can be viewed by the public.
• Video Summary Text – 1-2 paragraphs that describe the content of the training video.
• Video Title – Will be used in multiple places
• Video Chapters - Text listing of chapters
• Video Categories & Topics - Intended to aid visitors in find videos addressing similar topics.
• Instructor Name(s)
• Instructor Photo(s)
• Instructor Bios – A few paragraphs that convey the expertise and qualifications of the instructor(s)
• Duration of the training video (e.g., 00:50:05, fifty minutes and 5 seconds)
• Video Categories
• Training Topics
• Rental Fee
• Rent Video Button
  • If the member has rented the video and the rental period has not expired, the Rent Video button will be replaced with a Play Video button
• Add to Watch List Button - This will add the video to a member's Catalog page so they can easily find and rent the video at a later time. If the user is un-authenticated, it will redirect to the login / create account page.

Play Trailer

The "Play Trailer" button will be available to all users. Clicking it will immediately play a pre-edited clip of the video. Pangaro staff are responsible for creating the trailer video and uploading it using the Video Manager.

Rent Video

The "Rent Video" button will direct users to the login or create an account (as appropriate). / create account page if they are not already authenticated. Users who are already logged in (i.e., "Authenticated users") view the rental screen, which includes disclaimer information, additional details about rental timelines and restrictions, and a "Checkout" button.

The "Checkout" button delivers the payment form. After filling out the appropriate billing information, users click a "Complete Rental" button. Upon acceptance of the payment, users are delivered to the Member Center where they can begin viewing the video.

Members who have previously rented a video will not have to re-enter their credit card number. Exact details of checkout process are dependent on the e-commerce payment gateway selected.

Additional Features

Social Media Sharing

A social media share bar will appear on every videos detail page allowing users to quickly spread the word via the most popular social media sites.

Email List

Users can provide their email address to sign up for a mailing list to receive occasional marketing messages from Pangaro Global Training.

Members are broken into two categories:

• Member - Individuals who do not need to be validated. Once registered, Members have instant access video rentals.
• MemberLE - Law Enforcement individuals who have been validated by Pangaro Training. These members can rent "Professional" videos.

The member center is available to user after they log into their account. It allows them to view current and previously rented videos, as well as manage their account.

Video Quiz

In order to facilitate quizzes and the active learning format, videos are broken into chapters (one video file per chapter). After viewing a video chapter, users are presented with a quiz containing multiple choice questions written to test the learners grasp of the concepts presented in the chapter.

Post Video Evaluation

Upon completion of the final chapter quiz, users are presented with a post-video evaluation. The questions will be used for every post-video evaluation to ensure that the data is consistent for analysis. All questions are multiple choice and use standardized evaluation tools. Questions include:

• Demographics Question(s)
  • What's your professional focus, what type of setting do you work in (rural, urban).
• 5-10 Likert Questions
  • For example, Please select the statement the best describes your agreement with the following statement, "I would recommend this video to a colleague" followed by 5 statements, I strongly agree, I agree, I'm neutral, I disagree, I strongly disagree, etc...)
• Open Text
  • For example, Please provide feedback on how we could improve this training video and future training videos

Note: Post Video Evaluation questions must be modified by edgimo.

Certificate of Completion

After successful completion of a video (i.e., user views all chapters, completes all quizzes, and submits the post-video evaluation, users receive a Certificate of Completion in PDF format. Users can generate the PDF at any time by viewing the video on the My Video Details page. The Pangaro branded certificate will be dynamically generated and contain the following information:

• First Name
• Middle Name
• Last Name
• Full Video Title
• Date of Completion

Note: Certificate of Completion graphics and data fields must be modified by edgimo.

Video Checkpoints

User progress is automatically saved after reaching one of three checkpoints in a video:

• End of Chapter Video
• End of Chapter Quiz
• End of Post Video Evaluation

Users must complete chapters and quizzes in order. Users can view previously watched videos and retake previously submitted quizzes. However, once the final quiz has been submitted they can no longer change their answers on previously submitted quizzes and the video is complete.

Account Management

Users can manage their profile information and change their password. A form will allow members to submit support requests or questions to a predefined administrative email address. The receiving administrator will see the message along with the member's account and contact information.

Administrative Roles

Site Manager - can manage all functionality.

Member Associate - can view and accept/reject MemberLE requests.

Website Editor - can manage website content including videos.

Video Editor - can manage videos content.

User Management

A secure backend tool will allow certain administrators to add/edit/delete users. Users will be assigned one or more roles giving them permission to view and/or manage specific functionality. Users with access the Admin Center will be created by a Site Manager and cannot invite themselves into the system. Admin users will have the following fields:

• First Name - Text
• Last Name - Text
• Phone - Text
• Email Address - Text
• Password - Text
• IsActive - Checkbox
• Role - Checkbox List (Select one or more roles)

MemberLE Validation

When a user identifies themselves as a law enforcement professional during registration, or after, they are prompted to provide additional information that can be used to validate the position in law enforcement. After the information is submit, the system automatically adds the member to the queue for pending validations and an e-mail is sent Member Associates. After a Member Associate validates the request, they can select one of three choices:

• Accept Request - Add optional comments and submit button. The MemberLE is notified via an automatically generated email.
• Reject Request - Add optional comments and submit button. The Member is notified via an automatically generated email.
• In Progress -- Add comments outlining the additional information needed or situation that is delaying decision. Member Associate contacts member directly to get additional information.

Note: All requests remain in the queue and can be viewed at any time. They are sorted by status, from top to bottom, Pending, In Progress, Rejected, Accepted.

Video Catalog Management

The video manager contains a list of all videos currently part of the catalog, which includes videos available for rent, and videos not yet available to members. This allows admins to preview a video before making it live. Add, Edit and Delete buttons are included in the video manager.

Video Wizard

Admins add/edit videos using the Video Wizard, which is a 2 step process. The introdoction and outro sequences, evaluations, and Certificates of Completion are dynamically generated and do not need to be added to each video.

Video Encoding

Since there will be a relatively small number of videos added to the website, we recommend manually encoding videos before uploading. If more frequent uploading will occur, we can integrate a service that will automate the encoding process for a monthly fee.

Intro / Outro Videos

Short intro and outro videos are used to "bookend" all training videos. This allows us to easily update an intro / outro without having to re-edit, encode and upload the entire video catalog. This also save disk space on the server.

Note: Intro / outro videos must be uploaded by Edgimo.

Member Services

Promo Codes

Administrators may generate promo codes with the following properties:

• Expiration date
• Specific to a single video, or the entire catalog
• Specific to a single member or any member
• Number of uses

Rental Extension

Administrators may manually extend a video rental for a given member on a case base case basis.

Content Management

Add/edit/delete any number of pages. Admins can manage the following:

Instructor Management

A form that allows admins to manage a list of instructors to be assigned to videos. Instructor fields include:

• Name - Text
• Photo - Image Upload
• Biography - Text

Reports

Videos Report

A dashboard lists all video titles in a sortable grid that can be exported as raw data to CSV format. The videos report displays the following information:

• Title
• Date Added
• Rating - Based on aggregate evaluation data.
• Number of Views
• Number of Completions
• Total Earnings ($)

Video Report

Consists of two distinct reports, both of which can be exported as raw data to CSV format.

User History Report

The user history report can be exported as raw data to CSV format and displays the following information:

• Video Title
• Date Added
• Date Completed
• Quiz Score
  • Repeated for each quiz
• Overall Score

The report will repeat for each video in the user's history.

Instructor Report

A dashboard lists all video titles in a sortable grid, which can be exported as raw data to CSV format. The videos report displays the following information:

• Instructor Name
• Rating - Based on aggregate evaluation data.
• Number of Views
• Total Earnings ($)

Video Player

Video Specifications

Videos should be encoded as MP4 using the H264 codec. Although video content ultimately determines what settings should be used, the following are typical compression settings:

• High Quality - 1280 x 720 pixels at 2000 kbps
• Medium Quality - 853 x 480 pixels at 1200 kbps
• Low Quality - 853 x 480 pixels at 700 kbps

System Requirements

Sandbox

This is a staging server that is used to testing new functionality before publishing it to the live server. The Sandbox allows us to simulate the live website without having in effect on it. Once testing is complete, files and data from the staging server will be pushed to the live server.

Hosting

Hosting ultimately depends on monthly budget and expected traffic. Below are a few typical hosting environments and approximate monthly costs:

• $50/mo - Windows VPS (Virtual Private Server) with 4GB of RAM or more
• $200/mo - Windows Server EC2 Instance on Amazon Web Services with 4GB or RAM or more
• >$200/mo - Larger or multiple EC2 Instance(s) on Amazon Web Services with 8GB or RAM or more

Hosting account will only be used to house the files used to run the website. We will use a content delivery network (CDN) to house and stream multimedia content as most hosting accounts aren't sufficient for video delivery (see "File Storage, Bandwidth and File Protection).

Content Delivery Network

A content delivery network is needed for file storage, bandwidth and file protection. There are a host of options. One example, is Amazon Web Services (AWS) who offers very competitive pricing for additional file storage (S3), file streaming (CloudFront) and bandwidth. In addition, AWS provides reasonable file protection using "Signed URLs," which can be assigned to a single user and set to automatically expire. AWS has a "Pay for what you use" pricing model. Other video streaming services may offer additional video protection, automated file encoding and support for advertising at a higher monthly rate ($250/month).

E-Commerce

An e-commerce provider will be selected depending on specific video rental requirements and monthly processing fees. All e-commerce providers offer seamless integration with the pangarotraining.com website:

• Authorize.Net
• PayPal Payments Pro
• Amazon FPS

Metrics

Website statistics and video views, time watched, and video completion are tracked using industry standard Google Analytics.

 

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